Career Opportunities

Manager, Banking Operations

Status: Exempt, Full-time.

Pay Rate: Commensurate with experience.

Reports to: Director of Operations Administration.

Locations: Encinitas, CA, Lake San Marcos, CA, Riverside, CA, Nashville, TN

C3Bank, N.A., a premier business and commercial real estate bank located in Encinitas, California, is seeking a Manager, Banking Operations. Our culture is built on a foundation of customer service as we Connect stories, Create the future, and Cultivate relationships. Internally our employees strive to support our customers through a high degree of integrity, strong work ethic, knowledge of bank products and services while working as a team and promoting togetherness and a supportive culture. C3bank fosters a great working culture for employees to grow and flourish.

Job Summary:

Under the direction of the Director of Operations Administration, the Manager, Banking Operations, will oversee all Branches, Branch Operations and Deposit system applications. The duties require an efficient, detailed and organized individual with the ability to perform complex tasks in a timely manner without direct supervision. The position requires an understanding of and has a very good understanding of the banking products and services designed for business and consumer customers and knowledge of all applicable regulations that affect Branch and Deposit Operations.

Primary Responsibilities:

• Oversight of team’s workflow, service, accuracy and processes to meet banks overall strategic goals.
• Responsible for bank department procedures, ensuring that they are accurate and adhere to Policy.
• Teller Cash Dispensers.
• Training Coordinator for Deposit Products.
• Responsible for reviewing and signing off on all Branch Monthly Certifications; including and not limited to directing branch cash audits.
• Responsible for Branch Audits including but not limited to responses and remediations, if applicable.
• Assist with Deposit Risk Assessment.
• Knowledgeable of deposit risk and fraud.

Supervisory Responsibilities:

• Provides coaching and mentoring to Branch Managers and develops a strong and cohesive team.
• Work closely with the Director of Operations Administration for process improvement, department growth and succession planning.
• Handles all Branch communications.
• Conducts Branch Manager Meetings At least Quarterly focused around:
  o Staff development.
  o Operations and compliance.
• Oversight of all HR activities for Branch staff which includes any written disciplinary action and annual performance evaluations.
• Approve all Branch Managers vacation/sick time.
• Back-up approval of all branch staff time sheets.

Additional Responsibilities

• Manages Branch Vendors.
• Branch Security Officer for all locations.
• Responsible for Fiserv Deposit application system; preferred not required:
  o Deposit products specifications (DDA, SAV, COD).
  o Deposit Rates indexes (DDA, SAV, COD).
  o New Product Implementation.
  o Project Implementation Leader (New, Enhancements).
  o Integrated Teller.
• Makes sound judgements regarding internal/external customer service and risk to the bank; effectively balancing both.
• Responsible for compliance with applicable laws, rules and regulations impacting all responsibilities.
• Provide great service to internal and external customers.
• Completion of required training assigned by due date.
• Duties will be conducted in accordance with all regulatory requirements including those specified in C3bank’s Policies and Procedures.
• Embrace C3bank’s mission statement and incorporate it into their daily interactions.
• Incumbent may be assigned other duties as assigned by supervisor/manager.

Knowledge and Skill Requirements:

• Fiserv Product development knowledge, specifically Premier Core; preferred not required.
• Excellent written and verbal communication.
• Great interpersonal skills.
• Ability to motivate teams to produce quality results.
• Manage tight timeframes.
• Lead multiple projects.
• Facilitate group meetings.
• Work requires a willingness to work a flexible schedule.
• Time management, prioritizing, multi-tasking and communication skills.

Education and Experience Requirements:

The specific minimum competencies (education and experience) required to perform this job successfully. An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.

• Minimum of 10+ years of banking experience.
• Must be a Leader and Mentor.
• Organized, detail oriented and focused on priorities and efficiency.
• Excellent time management, prioritizing, multi-tasking and communication skills.
• Proficiency in Microsoft Applications such as Word, Excel, Outlook, Teams, PowerPoint.
• Knowledge of banking deposits applications and operations; preferably Fiserv.
• Knowledge of basic math and problem solving.
• Must have a high school diploma or equivalent.
• Knowledge of, adherence to the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position involves walking, talking, hearing, writing, using hands to handle, feel or operate objects, tools or controls, and reaching with hands and arms and required to sit for long periods. Vision required to read documents, reports, computer screens and include close vision and the ability to adjust focus.

The individual in this position may be required to push, pull, lift and/or carry up to 25 pounds.

The noise level in the work environment is usually moderately quiet.

APPLY NOW Please attach your resume and include any additional information you would like to be considered.